Prioritize excellence within your Emergency Communications Centers with CommsCoach - designed to recognize strengths, streamline coaching, and prepare the next generation of Emergency Call Takers and Dispatchers.
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Are your Shift Supervisors working the phones and a console? No time to actually supervise or coach? Many are new to the role and aren't proficient in providing positive feedback or constructive coaching. If the system can automatically evaluate 25%, 50%, or even 100% of calls and radio dispatch transmissions, supervisors gain insights into their team's strengths and areas for coaching. CommsCoach gives them a dashboard with shift goals tailored to an individual's skills. Evaluations can be tailored by CAD incident type, disposition, trainees versus veterans and more.
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Whether you had to give up on your QA program due to resource challenges, outsource it to another entity or reduce the percentage of calls you Q, CommsCoach can help. A standard library of evaluations that run automatically after calls and dispatch, combined with the automatic collection of audio and CAD data, provide a robust end to end QA solution for your center.
Contact usFrom assessing your candidates to validating release from training and ongoing skills improvement, CommsCoach provides a complete set of modern assessments delivered to your candidates wherever they are. Interactive voice AI simulations assess critical call taking to multi-tasking skills. Everything from typing speed to decision making, you have visibility to make the hiring decisions and check in at each point in your telecommunicator's career.
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Our unique approach to data allows for every call, radio dispatch transmission and CAD event to be automatically gathered and evaluated. Immediate transcription provides trainers, supervisors and QA managers with their "forms" that were completed by the system. Manual review or even manual completion can be done on a percentage of your choosing. A standard evaluation library offers pre-defined criteria that can be tailored or added to based on your agency's needs.
Contact usCommsCoach offers the ability to evaluate and measure the emotion in voices along with the context of the call. See stress levels, anger, anxiety in every call or aggregated over time. Immediate alerts on trends and thresholds can be sent to supervisors and tracked for wellness and performance.
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Each evaluation includes a system generated summary of the call with an indicator to supervisors if the team member's performance was worthy of recognition. While everything your first, first responders do every day is exceptional, our AI model is trained to recognize superior performance and notify your team right away - improving morale and retention!
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