Blogs

Facilitating Constructive Feedback at Scale

CommsCoach new Feedback Report Manager enables QA teams and supervisors to offer targeted feedback across multiple levels, fostering continuous growth. By balancing strengths with areas for skill refinement, CommsCoach enhances individual performance and morale. This platform transforms feedback into a tool for long-term professional development and a stronger, more resilient workforce.

QA and Coaching to Help Improve Mental Wellness, Morale and Retention in 911

The challenges facing 911 centers today are significant, marked by high turnover rates, burnout, and declining mental health among our emergency telecommunicators. With an ever-increasing workload, exacerbated by the staffing crisis, maintaining staff morale and well-being has become more critical than ever. ECC leaders across the country recognize this extreme situation and are doing everything within their power (and often pushing things outside of their power) to help their teams.

The AI Advantage: Improving 911 Training and Evaluations

911 emergency communications centers are facing severe staffing challenges, requiring innovative AI-driven training and evaluation solutions. By automating data gathering and utilizing real-world simulations, these AI tools help supervisors build high-performing teams, ensuring consistent and high-quality emergency response.

QA Strategies: Transforming Law Enforcement and Emergency Communications

Supervisory QA, using body camera footage and 9-1-1 call analysis, revolutionizes public safety practices and morale. AI-driven audio analysis can enhance public safety efficiency and emergency response effectiveness.