The Train to Retain white paper addresses the critical staffing challenges facing 9-1-1 Emergency Communications Centers (ECCs) amid a nationwide crisis. Traditional training methods focus heavily on onboarding new telecommunicators but fall short in supporting long-term retention and career development.

This comprehensive guide introduces the "Train to Retain" philosophy, emphasizing sustained training, continuous feedback, and professional growth opportunities to reduce burnout and turnover. Highlighting GovWorx’s AI-powered platform, CommsCoach, the paper explores how AI-driven tools can revolutionize telecommunicator training and retention by:

• Streamlining Training: Realistic, adaptive simulations build resilience and preparedness for high-stakes situations.
• Delivering Continuous Feedback: AI enables real-time evaluations and actionable insights to foster growth and transparency.
• Empowering Career Development: Structured milestones, role-based skill programs, and microlearning opportunities provide a pathway for progression and engagement.

The paper underscores the pivotal role of leadership and mentorship in creating a culture of support and collaboration while leveraging technology to elevate performance and satisfaction. By investing in telecommunicators’ growth, ECCs can build resilient, engaged teams ready to meet public safety’s evolving demands.

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We are also excited to announce our partnership with PivotPoint360 and Titanium Leadership, two companies with a focus on developing the next generation of Public Safety leaders. They have developed a 3 part training series available from within CommsCoach; From Dispatcher to Leader: A Course for new ECC Supervisors

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Download the paper now:

Train to Retain

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