CommsCoach will be in Fort Worth to help you tackle the critical issue of staffing shortages in 9-1-1 centers. Collectively we understand that addressing this crisis requires more than just filling vacancies—it’s also about retaining the people who are still here, training those new hires, and preparing for a sustainable future. At GovWorx, we’ve developed CommsCoach, an AI-powered platform designed specifically to address these challenges head-on, ensuring your team is well-equipped now and when we emerge from this crisis.

How CommsCoach Addresses Staffing Challenges:

• Retention Through Support and Development: By automating call and radio evaluations, CommsCoach significantly reduces the administrative burden on your supervisors, QA Managers (if you're lucky to still have them) and trainers, allowing them to focus on what matters most: coaching and elevating their teams. Providing meaningful data to leadership and automated training keeps your staff engaged and valued, leading to higher retention rates during a period when losing one more person can be devastating.
• Maximizing the Efficiency of Your Team: With fewer experienced staff available, time becomes your most valuable resource. CommsCoach automates tasks for your supervisors, from feedback to coaching activities, freeing up your remaining personnel to focus on high-impact activities. This leads to improved morale, more effective leadership, and a smoother transition for new hires as they come on board.
• Educating New Supervisors: One of the biggest hurdles in today’s staffing environment is the promotion of dispatchers into supervisory roles without formal leadership training. CommsCoach equips newly promoted supervisors with tools to succeed as coaches, not just managers. By streamlining evaluation processes and providing tailored coaching tools, new leaders can focus on developing their teams even with limited resources.
• Training for the Future: When we come through the hiring side of the crisis, the focus shifts to training large numbers of new hires.  CommsCoach is built for this challenge. Our real-world (built from your events and evaluations) AI simulations and continuous microlearning modules prepare new hires quickly and thoroughly, also ensuring that those trainees who show promise are identified and nurtured to stay, while identifying those who may struggle, as early as possible, before they are released from training.

CommsCoach was created by industry veterans who understand the urgent challenges 911 centers face today. With over 25 years of experience in emergency communications, our platform is designed to empower your team—helping you retain top talent, develop strong leaders, and train new hires effectively.

We encourage you to stop by at the summit to see how CommsCoach can help your agency tackle the staffing crisis and emerge stronger than ever. In the past 30 days alone, more than 30 ECCs around the country have turned to CommsCoach to help.

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